Business Problem: A leading industrial manufacturing firm faced challenges with its customer experience due to the complexity of navigating extensive operating manuals for its machinery. The cumbersome process of manual navigation hindered operational efficiency and customer satisfaction

Solution: Mosaic, a renowned technology solutions provider, spearheaded a transformative project to develop a custom AI-enabled search assistant. Leveraging advanced AI technologies including deep learning and natural language processing (NLP), the team created a digital assistant capable of streamlining access to information within the manuals.

Implementation Process: 

• Phase 1: Planning and Development: Mosaic collaborated closely with the manufacturer to understand their specific requirements and challenges. This phase involved intricate parsing of technical documents and the development of a tailored AI search assistant. 
• Phase 2: Optimization: The team optimized data indexing to ensure comprehensive searchability and developed a custom search relevancy function to fine-tune result accuracy. 
• Phase 3: Deployment and Integration: The AI-enabled search assistant was seamlessly integrated into the manufacturer’s existing systems, enabling users to interact with it through natural language voice and text commands 

Outcomes: 

• The collaborative effort significantly reduced the time users spent searching through manuals, enhancing operational efficiency. 
• Users gained trust in the accuracy of search results, leading to improved decision-making processes. 
• The custom solution has become a powerful tool, contributing to enhanced customer satisfaction and maintaining the manufacturer’s competitive edge in the industry. 
• Through Mosaic’s approach the industrial manufacturing firm successfully transformed its customer experience, demonstrating the power of strategic partnerships in driving innovation and operational excellence.